Refund Policy
Our team is dedicated to providing you with the best possible experience when shopping with us. We understand that sometimes issues can arise, whether it's a question about shipping or a defective item. Rest assured, our team is here to make you happy and help resolve any issues that may arise.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the copy of the receipt or proof of purchase.
To start a return, you can contact us at contact@keepsakehaven.com right away.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@keepsakehaven.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We take great pride in offering made-to-order products, tailored specifically to your preferences. As a result, we do not accept cancellations or offer refunds. However, if you receive a defective item, please let us know as soon as possible and we will happily replace it for you.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@keepsakehaven.com.
Thank you for choosing our store for your gift-giving needs. Our goal is to provide you with beautiful, heartwarming gifts for your loved ones. We appreciate your support and look forward to serving you.