FAQs
Here's a list of FAQs that you may have in mind. If you don't see your question here, drop us a line at via email. and we'll get back to you typically within 24 hours.
How long does it take for my order to be shipped?
We strive to ship all orders within 2 to 4 business days. Why? Please keep in mind that these products are made-to-order, so it will take about 2-4 days for production. Each product listing will have its own specific production time, so read it carefully and please take that into consideration.
If you select USA Expedited Shipping at checkout, we'll ship within 24-48 hours after your order has been produced, depending on which time in the day the orders are placed.
How long does it take to arrive?
We ship all orders from our USA factory via USPS for USA orders and your local mail carrier for international orders. Your tracking number will be included within your email as soon as it is shipped. Once produced and shipped, deliveries usually take place within the following time frames:
- USA: 2-5 business days
- USA Expedited: 1-2 business days
- Canada: 5-10 business days
- UK, most of EU: 3-7 business days
- Australia, New Zealand: 8-20 business days
- Rest of the World: 5-20 business days
Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.
Which shipping carrier do you use?
We use USPS First Class with tracking for all USA domestic orders.
For Canada orders, we use UPS, which runs on an equivalent to First Class International service.
For Europe, UK, and international orders, we use Landmark Global, which also runs on an equivalent to First Class International service. Once the package has landed in the destination country, it is delivered by the domestic mail carrier in that country.
Please note that international domestic mail carriers may operate differently, and some may have reduced tracking facilities.
What happens if I haven't received my order?
Please email us, quoting your order number from the confirmation email/SMS.
We do everything we can to ensure our items meet our customers' expectations. If an item does arrive with defects, be sure to contact us within 30 days of delivery so we can initiate a resolution.
Is it possible to combine shipping when multiple items/orders are going to the same destination?
No, it is not possible. To ensure we fulfill orders as quickly as possible, some items can take longer to make than others, so we typically ship items in individual packages as soon as the items are produced to reduce unnecessary wait times. However, we do offer free shipping for orders over $120, so buying multiple items could be more worthwhile.
Do I have to pay for customs fees/taxes?
We take all necessary measures to ensure that your item arrives safely and promptly, including labeling the package with all relevant information for customs authorities.
However, due to various changes in customs regulations, which is beyond our control, you may be charged sales tax (VAT) upon delivery of your order. To be better prepared, we recommend referring to your country's tax authority for guidance on what fees are due on items shipped from the USA.
Please note that if customs fees are charged, they are payable by the recipient.
What is Package Protection for?
Package protection is offered for a small fee upon checkout, that provides coverage in case your item is lost, stolen, or damaged during transit. To start the process to file a claim, please contact our support team via email.
Please be aware that Package Protection is non-refundable, once your order has been shipped.
Cancellation and Exchanges
Can I cancel or change my order?
We strive to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun. To check if changes or cancellation are possible, please contact our support team immediately and provide the reason for your request.
What do I do if my item is damaged or incorrect?
Please do not return items to us without contacting our support team first. If your item arrived damaged, defective, or is the wrong item, please contact our support team and provide a photo of the item. We will arrange for a replacement item to be sent to you as soon as possible.
Can I return my purchase?
We want you to be completely satisfied with your purchase. If you have any concerns or are thinking of returning your item, please contact our support team first for assistance and explain your reasons for wanting to return it. We offer a 30-day returns policy from the date of purchase. Shipping and Package Protection costs are non-refundable.
The item looks significantly different from the listing
This is a very rare occurrence, and we will do our best to resolve any issues promptly. Please take a few photos and send them to our support team along with your order ID for review.